FAQs

 

What is a Pre-Built Media Wall?

A Pre-Built Media Wall is a ready-to-install entertainment unit that combines a stunning electric fire with space for your TV and media devices. It's designed for a hassle-free setup and you can install yourself in UNDER AN HOUR!

 

Do you offer Installation?

All our pre-built media walls are designed for easy installation. Most of them come in two parts. We have plenty of easy installation videos on YouTube. Please contact our team, and we can send you the video links.

 

How long does the delivery normally take? 

Media Walls - orders take 2 weeks to manufacture. During busier times from September to December, this lead time may change.

Media Wall fires - take around 5 days to arrive at your home.

Wall-mounted fireplaces - take around 1/2 weeks to manufacture.

Fireplace Suites - take 1/2 weeks to manufacture 

 

Do Pre-Built Media Walls require professional installation?

Nope! They're designed for easy DIY installation, saving you time and money. NO Mess. NO Stress. NO Plastering and NO Tradesmen needed.

 

Are Pre-Built Media Walls cost-effective compared to traditional fireplaces?

Yes, they're typically more budget-friendly and efficient. They provide both heat and style without the hassle of a traditional fireplace.

 

Can I customize the look of my Media Wall?

Of course, you can choose from different finishes and styles to match your decor. Options include blue, white, cream, and grey, or you can choose to paint it yourself.

What are your pre-built media walls made from?

Each media wall is handcrafted by our team of skilled woodworking craftsmen on-site at our factory.

  

Do you ship to Northern Ireland?

Sorry we currently only ship to mainland UK.

 

What warranty comes with your electric fireplaces?

Spectrum Slimline Series comes with a 1-year warranty, and our Advanced Series comes with a 2-year warranty. Please contact our team, who will be more than happy to go over the warranty for each product. sales@fireflydirect.co.uk

 

Can I have the flames on without the heat?

You can have the LED flames on without using the heater.

 

Where does the heat come from?

There are 3 vents above the glass. The middle one is the angled heater that blows down and out and does not affect the TV.

 

Where does my sky box go?

You can purchase a mounting bracket for your Sky Box to place it next to your TV bracket..

 

Can I change the height and width on the media walls?

Yes, we can customise any of our media wall packages. There might be extra charges for this service. Please contact our team for the costs.